Become more marketable with a Conflict Management certificate.

Conflict happens. It doesn't matter what industry you are in, or how big your organization is. Knowing how to manage conflict can increase your marketability and lead to more successful and challenging career opportunities. Sullivan University's Conflict Management certificate program is designed to equip you with the skills needed to pull positive results out of workplace conflicts.

The master's degree in Conflict Management will benefit you if you work with or manage people, and it can open the door to successful career opportunities. The program focuses on bettering communication and how to facilitate diverse work groups.

Degrees Offered:

Career Certificate

Master of Science

Get to know the program.

LaVena Wilkin, Ph.D. is the dean of the conflict management program.

What type of person would this program appeal to?

This program would appeal to you if you work with people, especially in a leadership position, if you work with clients, or if you develop relationships with vendors.

What specific skills or knowledge are taught in the program?

  • Conflict management
  • Communication
  • Diversity
  • Negotiation
  • Facilitation
  • Systems design.

What are potential jobs or employment settings for graduates?

All organizations and people have conflicts, and few know how to effectively manage these problems. Our graduates work in healthcare, education, the airline industry, the legal field, manufacturing, distribution, government and social work.

What is the most important or unique aspect about this program?

In our program, you'll learn to clarify perceptions and view the conflict or problem through the lens of all parties. You will be able to identify mutual interests, ask clarifying questions, facilitate group dynamics and help parties arrive at optimal solutions to their conflicts.

What are good resources for finding out more on this career field?

Association for Conflict Resolution, International Association of Facilitators, Academy of Management (Conflict Management Section).

Program Success

Program Success


Time length for program completion will vary depending upon the number of courses taken per term, developmental courses when required, transfer credit accepted, lack of continuous enrollment, etc.

Course Titles Credit Hours
CMM 401 Principles of Conflict Management
CMM 403 The Manager as Negotiator
CMM 404 Organizational Conflict Analysis and Management
CMM 402 Managing Diversity
HRL 303 Diversity Perspectives in the Workplace
Total Credit Hours

*Courses subject to change.

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