JER Online

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Certificates

Contact Hours: 10

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Course Description

Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills.

The instructor has condensed twenty-five years of experience into a class that will create unity and harmony among staff. She will teach employees the importance of friendly and professional service.

At the end of the course, you will be offered the opportunity to purchase an Official University Certificate for $39, though this is entirely optional. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge.

Class Materials Fee: $10 (optional-lesson manual, which you may print from your own computer at no charge or study online)

Outcome
In 2 lessons you will learn:

  • Excellent customer service skills.
  • How to handle complaints and difficult guests.
  • The importance of a smile in addition to ways to keep one on your face.
  • How to make tips honestly.
  • Ways to increase your sales.
  • Principles of the business.

Assessment

Upon completion of each lesson, you will take a quiz. Your answers will be recorded and later tallied with a required score of 70% or above to complete the course. If you pay attention to details, you will do extremely well.

You will receive a professional certificate after all lessons and quizzes have been completed and your questions have been answered.

Outline

  • Appearance
  • Courtesy/Etiquette
  • Cleanliness
  • Customer Service
  • Difficult, Dissatisfied, Intoxicated Customers
  • Principles of the Business
  • Tips and Smiles
  • Special Customers
  • Sales
  • Bar Terms and Garnishes
  • Laws

Contact Hours: 75

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Course Description

This course is designed to give the students the knowledge to work in a progressive dental office. The student will learn basic dental anatomy, charting, terminology, communication skills, clinical and information records management, dental insurance processing, financial arrangements, bookkeeping procedures, computerized dental systems and employments skill that will assist in obtaining a position as a dental administrative assistant.

Outcome

The learning outcomes for each student are to:

  • Have knowledge in HIPPA, professional ethics, professional conduct and the roles of the dental professionals.
  • Identify and/or interpret basic anatomy and dental anatomical structures, charting symbols, tooth numbering systems and common dental procedures.
  • Gain an understanding of effective communication, including written, verbal and nonverbal.
  • Describe the functions and components of the patient clinical record, risk management, patient record maintenance, filing methods and patient appointment scheduling.
  • Classify different types of dental insurance coverage, and file and process dental insurance claims.
  • Describe the elements of a financial policy, accounts receivable and payable, collections and financial transactions.
  • Describe and perform bookkeeping procedures: posting transactions, both manual and computerized, audit report and trail, payroll record, and reconciling bank records.
  • Identify dental practice management software functions.
  • Perform basic functions using Dentrix dental software.
  • Prepare the components to assist in securing employment: resume, cover letter and job applications.
  • Practice techniques for a successful job interview: attitude, behavior and answering questions.
  • Effective Public Speaking

Assessment

This program is divided into three modules. Your final grade for the program will be an average of your three module scores. A minimum score of 70% is required.

  • Students must check the course calendar for assignments. All assignments must be completed.
  • All online quizzes and tests are required and are open book.
  • Downloadable glossaries are provided for each unit.
  • All Bulletin Board questions are required and are part of the final grade.
  • The instructor is available to the students for the duration of the program via email.
  • Each module uses a textbook that is tied to the course objectives.

Module Contents:

This module is divided into 5 units with a quiz after each unit and a final examination.

Module One: Dental Terminology

Unit One:

  • Dental Language
  • Abbreviated Reference of Head and Neck Anatomy
  • Tissue Structure of the Tooth (Permanent Arch and Primary Teeth)
  • Practice and facility Setups ((Evacuation Systems, Hand Pieces, Lights)
  • Setups and Sterilization

Unit Two:

  • Infection Control
  • Examination and Prevention
  • Radiography

Unit Three:

  • Tooth Restorations
  • Prosthodontics
  • Endontic

Unit Four:

  • Oral and Maxillofacial Surgery
  • Orthodontics
  • Periodontology
  • Pediatric Dentistry

Unit Five:

  • Advanced Preparation
  • Dental Laboratory Materials and Procedures
  • Emergency Care
  • Business Procedure

This module is divided into six units with 3 quizzes and a final exam.

Module Two: Dental Billing

Unit One:

  • Introduction to the Code
  • Define “Dental Code” and understand rationale for the following: Diagnosis, Preventive, Restorative, Endontics, Periodontics, Prosthodontics,Maxillofacial Prosthetics, Implant Services, Oral and Maxillofacial Surgery, Orthodontics, Adjunctive Services.

Unit Two:

  • Identification of the Teeth
  • Teeth numbering and surfaces of the teeth, anterior, posterior, quadrants
  • Primary Teeth, Permanent Arch

Unit Three:

  • Glossary of Dental Terms

Unit Four:

  • Dental Benefits and the Claim Form
  • Define dental benefit terms
  • Correlate dental benefit terms to coding procedures and customer relations/Communication efforts

Unit Five:

  • The Code: Diagnostics, Preventive, Restorative, Endontics
  • Learn the subcategories in the above listed categories of the code including: Evaluation methods, use of X-rays, prophylaxis and oral hygiene, various Approaches to restoration and methods of endontics including root canal.

Unit Six:

  • The Code: Periodontics, Removable Prosthodontics, Maxillofacial Prosthetics, Implant Services, Oral Surgery, Orthodontics and Adjunctive Services.
  • Periodontal services and “other” periodontal codes.
  • Types of complete/partial dentures repair and maintenance
  • Implants, role and types
  • Codes for extraction
  • Selected surgical procedures and subcategories of surgical services
  • Orthodontic codes and types of service in the Adjunctive category

This module has 15 units, 15 quizzes and a final exam.

Module Three:Dental Office Management

The units cover the following topics:

  • Dental practice and expectations of office professional performance
  • Importance of staff meetings, customer perceptions of quality care
  • Americans with Disabilities Act
  • Principles of ethics, professional conduct, procedure manuals
  • Hazardous materials, pathogens, safety
  • Office etiquette, patient relations, courtesy, patient education/retention
  • Marketing dental practices, customer service, telephone skills
  • Dental business software, charting records, lab tracking, record transfers
  • Patient call lists, emergency appointments, third party payment
  • Electronic claims, patient payment, collections, accounting principles
  • Supply inventory

Introduction to the Dental Profession

  • The Administrative Dental Assistant
  • Dental Healthcare Team Members
  • Dental Law and Ethics
  • Privacy Rules

Dental Anatomy, Charting & Terminology

  • Basic Dental Anatomy
  • Numbering Systems
  • Charting Methods
  • Common Dental Terminology

Communication Skills

  • Methods of Communication
  • Telephone Techniques
  • Letter Writing
  • Business Equipment

Clinical Records and Information Management

  • Collecting Information
  • Preparing the Clinical Record
  • Maintaining Records
  • Filing Methods, Equipment & Supplies
  • Patient Scheduling

Dental Insurance Processing

  • Types of Dental Insurance
  • Filing Insurance Claims
  • Insurance Coverage
  • Completing Dental Forms & Claims

Financial Arrangements and Bookkeeping Procedures

  • Financial Policies
  • Accounts Receivable
  • Accounts Payable
  • Payroll
  • Reconciling a Bank Statement

Computerized Dental Systems

  • Variability of Dental Software
  • Basic Functions of Software
  • Dental Practice Set-up: 1) Office Manager 2) Family File 3) Ledger 4) Chart 5) Appointment Book 6) Office Reports

Career Preparation

  • Behavior & Attitudes for Employment
  • Employment Applications
  • Professional Resume
  • Cover Letter
  • Job Interview Basics

Contact Hours: 18

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Course Description

The EcoBroker Certificate Course provides real estate professionals with basic information about “green” homes and business practices. The program contains three courses leading to the EcoBroker Certified® professional designation. These courses are provided online in a completely self-paced format. A live instructor is assigned to each student. The instructor provides feedback on various interactive exercises and is available for additional assistance.

EcoBroker Environmental Advantage is designed to educate real estate professionals to readily identify and understand various environmental issues as they relate to real estate transactions. Real estate licensees reduce potential liabilities through improved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who receive this training assist buyers and sellers in learning more about environmental issues, and encourage their clients to make informed decisions with regard to the energy and dollar saving benefits of a safe and healthy piece of real estate. Increased consumer awareness drives the market toward higher quality, healthier, and more energy-efficient real estate.

EcoBroker Energy Advantage is designed to educate real estate professionals to recognize and understand the potentially energy-efficient attributes of a variety of products, appliances, building materials, and building designs. Real estate professionals benefit from increased knowledge, understanding, and the ability to provide their clients with information and access to technical experts in the field. In turn, the buyers and sellers of real estate, as well as members of the general public, enjoy a variety of energy and dollar saving benefits as a result of the reduced maintenance and utility costs associated with more energy-efficient properties. The EcoBroker emphasis on recognizing and taking advantage of the energy-efficient features of properties, or perhaps achieving financing for energy-efficiency improvements, allows real estate clients and consumers to experience a variety of financial, environmental, and health-related benefits.

EcoBroker Green Market Advantage is designed to educate real estate professionals to recognize various environmental, energy, and dollar-saving features of real estate and, in turn, market such features to clients who are looking for homes and buildings with "greener" features. In an era of rising energy costs and heightened awareness of energy and environmental conservation, buyers and sellers readily benefit from professional guidance on the energy and environmental features of properties. Real estate licensees themselves, as well as the buyers and sellers of real estate, benefit from the EcoBroker emphasis on using the most efficient, credible, and ultimately successful approaches in identifying and addressing “green” markets and “green” features of real estate.

Outcome

By completing these courses you will learn to:

  • Explain the potential need for radon testing in a real estate transaction based on Environmental Protection Agency findings
  • Describe federally mandated disclosures and provide appropriate forms to assure the proper warning and disclosure of lead contamination potential in target properties
  • Recognize the situations in which a seller or buyer may benefit from water quality information and possible professional testing in Metropolitan central water supply systems, Private water district supply systems, and Individual well supply systems
  • Identify a properly qualified home energy rating contractor
  • Assist a buyer or seller in evaluating the results of a Home Energy Rating System report and formulating appropriate questions for the rater
  • Explain the use of a home energy rating in applying for an energy-efficient mortgage or other “green” financing
  • Be able to understand and apply the principles of the Diffusion of Innovations to the concept we call the “green market”
  • Realize that these principles and actual market performance demonstrate that energy and environmentally sound marketing is moving into the mainstream market
  • And much more!

Assessment

This course has "activities" that call for the student to prepare a written response within the Activity Center that is part of our course platform. These activities are mandatory and are reviewed individually by an instructor. Each of the three courses has a 35 question online exam with 80% minimum passing. The courses also contain "review" questions that are mandatory to answer, not mandatory to pass.

Outline

EcoBroker Environmental Advantage

This course will cover the following topics:

  • Section 1: Radon (40 minutes)
  • Section 2: Lead (40 minutes)
  • Section 3: Water Quality (35 minutes)
  • Section 4: Mold (40 minutes)
  • Section 5: Asbestos (40 minutes)
  • Section 6: Indoor Air Quality (45 minutes)
  • Section 7: Historic Contamination (30 minutes)
  • Section 8: Green Buildings And Health (30 minutes)

EcoBroker Energy Advantage

This course will cover the following topics:

  • Section 1: Energy Ratings And “Green” Financing Options (50 minutes)
  • Section 2: Energy-Efficient Windows (35 minutes)
  • Section 3: Energy-Efficient Space Heating And Cooling (35 minutes)
  • Section 4: Energy-Efficient Insulation (30 minutes)
  • Section 5: Energy-Efficient Appliances (30 minutes)
  • Section 6: Building Orientation (40 minutes)
  • Section 7: Solar Technologies(45 minutes)
  • Section 8: Green Buildings And Energy (35 minutes)

EcoBroker Green Market Advantage

This course will cover the following topics:

  • Section 1: How Green Affects Your Real Estate Practice (40 minutes)
  • Section 2: Green Misconceptions (45 minutes)
  • Section 3: Adding Value to Every Transaction (55 minutes)
  • Section 4: Green Market Data And Examples (35 minutes)
  • Section 5: Identifying Green Properties (30 minutes)
  • Section 6: Networking For Success (40 minutes)
  • Section 7: Green Market Strategies (35 minutes)
  • Section 8: Measuring Success(20 minutes)

Contact Hours: 160

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Course Description

Consistent cash flow is critical in a healthy outpatient medical practice, and the HCFA-1500 insurance claim form represents from 85% to 95% of the reimbursement flow back to the practice. The form is driven by the medical insurance billing specialist either electronically or manually and gets to the insurance company quickly or slowly respectively.

The medical biller is the key player in the financial operations of the medical office is involved in many aspects from writing office policy to institute the billing standards for the medical practice, submitting claims, interfacing with the customers and insurance companies, to working with the physician or hospital staff to insure proper billing is done. Billers need to know insurance rules and regulations for various insurance plans, Medicare, Medicaid, and third-party payers.

This course is designed to help you learn all of the clerical functions that a medical biller performs in order to process the HCFA-1500 form quickly and accurately. It also covers understanding source documents and the insurance "claim cycle", claim submission, the TRICARE and CHAMPVA programs, workers` comp programs, receiving payments and problem solving, as well as learning how to work with others from staff and patients to insurance company representatives.

This course includes instructor video lectures, instructor presentations, quizzes, tests, and worktext. Included with the worktext is a comprehensive resource CD with quizzes, exams exercises and much more.

Outcome

Upon successful completion of this course, students will be able to:

  • Show a solid understanding of the medical billing profession
  • Understand and be able to fill out claim forms
  • Know the difference between claims filed with different firms
  • Confidently pursue a career in medical billing

Assessment

Evaluation of student performance will be based on the following:

  • Online practice exercises.
  • Individual module tests

Grades & Self Reporting: You will have 6 months to complete this course. The course administrator/mentor may require that you engage in other activities including self-reporting of progress and understanding and comprehension of the course materials.

Outline

Medical Billing & Reimbursement

Level 1

  • Introduction to Medical Billing
  • Fundamentals of Health Insurance Coverage
  • Insurance Claim Cycle
  • Documentation & the Medical Record
  • The Health Insurance Claim Form
  • Fees: Private Insurance & Managed Care

Medical Billing & Reimbursement

Level 2

  • Introduction
  • Medicaid Program
  • Medicare Program
  • TRICARE & CHAMPVA
  • Workers Compensation
  • Patient Billing
  • Tracking Reimbursement

Contact Hours: 160

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Course Description

Health care in America has undergone tremendous change in the recent past, and more changes are promised for the future. These changes have resulted in an ever-increasing demand for qualified medical coders.

Medical coding is far more than assigning numbers to services and diagnoses. Coders abstract information from the patient record and combine it with their knowledge of reimbursement and coding guidelines to optimize physician payment. Coders have been called the "fraud squad" because they optimize but never maximize and code only for services provided to the patient that are documented in the patient record.

There is a demand for skilled coders, and you can be one of those in demand. Put your best efforts into building the foundation of your career as a Medical Coder, and you will be rewarded for a lifetime.

This course is designed to teach you the basics of medical coding in an easy to learn, natural progression. You will learn things such as how to use the CPT and ICD-9-CM in coding procedures and diagnoses. You will learn about modifiers and V Codes, diagnostic coding and reporting guidelines for outpatient services and body system coding, general surgery coding, radiology coding, pathology/lab coding, medicine and you will learn about Medicare`s Level II National Codes and so much more.

Resources

This course includes the following elements:

  • Video-Based eLearning Lectures Medical Coding Basic; MedCertify
  • Textbook: Step-by-Step Medical Coding 2009 Edition; Buck, ISBN 978-1416045663
  • Student Workbook: Step-by-Step Medical Coding 2009; Buck, ISBN 978-1416045656
  • Textbook: 2009 ICD-9-CM, Volumes 1, 2, 3; Buck, ISBN 978-1416044475
  • Textbook: 2009 HCPCS Level II; Buck, ISBN 978-1416052043
  • Textbook: 2009 CPT Manual; AMA, ISBN 978-1603590631
  • Reference Book: Mosby`s Dictionary of Medicine, Nursing & Health Professions, 8E; AMA, ISBN 978-0323049375

Outcome

Upon successful completion of this course, students will be able to:

  • Show a solid understanding of the medical coding profession
  • Understand and be able to fill out claim forms
  • Know how to file claims with different insurance companies
  • Confidently pursue a career in medical coding

Assessment

Evaluation of student performance will be based on the following:

  • Online practice exercises
  • Individual module tests

Outline

All modules in the Medical Coding courses are comprised of teaching materials and exercises, plus online testing, all of which can be easily accessed at the students convenience. A typical time frame for completion is listed beside each module based upon a part time study schedule. Time, however, will vary depending on the students availability.

Medical Coding Basic Level 1

Introduction to Medical Coding

Introduction

Introduction to the CPT Ch. 1

  • Introduction the CPT
  • Diagnostic Codes
  • Why Codes
  • CPT Format
  • Types of Codes
  • Modifiers
  • Unlisted Services
  • Category II & III Codes
  • Location Methods
  • Appendices
  • Quiz

Evaluation & Management (E/M) Ch. 2

  • Introduction to E/M
  • E/M History
  • E/M Review of Systems
  • Past & Social History
  • Levels of History
  • Examination
  • Elements of Medical Decision Making (MDM)
  • Levels of MDM
  • MDM Management Options & Data
  • Risk
  • Review of 3 Key Components
  • Contributing Factors
  • Use of E/M Codes
  • Hospital Observation
  • Hospital Inpatient Services
  • Consultation Services
  • Emergency Department & Critical Care Services
  • Nursing Services
  • Prolonged, Standby & Case Management Services
  • Preventive Medicine Services
  • Special E/M Services
  • Quiz

Medical Coding Basic Level 2

Anesthesia & Modifiers Ch. 3

  • Anesthesiologist & Methods of Sedation
  • Anesthesia Formula
  • Modifiers
  • Quiz

Introduction to Surgery & Integumentary System Ch. 4

  • Integumentary System
  • Unlisted/Separate Procedures
  • Minor vs. Major Surgical Packages
  • General Subsection
  • Wound Repair
  • Skin Grafts
  • Pressure Ulcers
  • Burn Treatment
  • Microsurgery
  • Breast Procedures
  • Quiz

Musculoskeletal System Ch. 5

  • System Format & Fracture Treatment
  • General Subheading
  • External Fixation & Spine Procedures
  • Arthrodesis, Grafts & Other Procedures
  • Casting & Strapping Application
  • Arthroscopy
  • Quiz

Respiratory System Ch. 6

  • Section format & Endoscopy Rules
  • Nose Procedures
  • Larynx, Trachea, & Bronchi Procedures
  • Lungs & Pleura Procedures
  • Quiz

Medical Coding Basic Level 3

Cardiovascular System Ch. 7

  • System Format & Terminology
  • Heart/Pericardium Procedures
  • Coronary Bypass & Grafting
  • Catheter Placement
  • Embolectomy, Thrombectomy, & Aneurysm Procedures
  • Cardiovascular Procedure in the Medicine Section
  • Cardiac Catheterization
  • Intracardiac Electrophysiologic & Other Procedures
  • Cardiovascular Procedures in the Radiology Section
  • Quiz

Female Genital System & Maternity Care & Delivery Ch. 8

  • Format & Vulva, Perineum & Introitus
  • Vagina & Cervix Uteri
  • Corpus Uteri / Oviduct, Ovary & In Vitro Fertilization
  • Maternity Care & Delivery
  • Ante partum
  • Delivery & Abortion Codes
  • Quiz

General Surgery Part I & II Ch. 9 & 10

  • Male Genitalia & Intersex Procedures
  • Urinary System
  • Digestive System
  • Mediastinum & Diaphragm
  • Hemic & Lymphatic Systems
  • Endocrine System
  • Nervous System
  • Eye, Ocular Adenexa & Auditory Systems
  • Quiz

Radiology Ch. 11

  • Format & Terminology
  • Component Coding
  • Contrast Material
  • Diagnostic Radiology
  • Diagnostic Ultrasound
  • Radiation Oncology
  • Nuclear Medicine
  • Quiz

Pathology & Laboratory Ch. 12

  • Format
  • Lab Panels / Drug Testing / Evocation & Suppression Testing
  • Pathology Consultations
  • UA & Chemistry
  • Hematology & Immunology, Transfusion Medicine & Microbiology
  • Anatomic Pathology, Cytopathology & Cytogenetic Studies
  • Surgical Pathology
  • Quiz

Medicine Section & Level II National Codes Ch. 13

  • Format & Immunizations
  • Therapeutic / Diagnostic Infusion, Psychiatry, Biofeedback
  • Dialysis
  • Gastroenterology, Ophthalmology, & Othinolaryngologic Services & Non-Invasive Vascular Diagnostic
  • Allergy & Clinical Immunology
  • Neurology & Neuromuscular Procedures & CNS Testing
  • Chemotherapy Administration
  • Photodynamic Therapy & Special Dermatological Procedures
  • Physical Medicine & Rehabilitation, Active Wound Care Management, Osteopathic & Chiropractic Services
  • Special Services, Procedures & Reports
  • HCPCS Format & Usage
  • HCPCS Index & Modifiers
  • Table of Drugs, DME & Home Oxygen
  • Quiz

Medical Coding Basic Level 4

Course Introduction

Overview of ICD-9-CM Ch. 14

  • Overview and Uses
  • ICD-9-CM
  • Volume 2 Alphabetic Index
  • Volume 1 Tabular List
  • The Volume 1 Appendices
  • Volume 3 Procedures
  • Quiz

Using the ICD-9-CM Ch. 15

  • General Guidelines & Steps
  • Selection of Diagnosis
  • General Guidelines
  • V Code & History of
  • Infectious & Parasitic Diseases - ICD-9 Ch.1
  • Neoplasms - ICD-9 Ch. 2
  • Endocrine / Metabolic Diseases - ICD-9 Ch. 3
  • Diseases of Blood - ICD-9 Ch. 4-6
  • Diseases of Circulatory System - ICD-9 Ch. 7
  • Respiratory Diseases - ICD-9 Ch. 8-10
  • Pregnancy & Childbirth - ICD-9 Ch. 11
  • Skin Diseases - ICD-9 Ch. 12-13
  • Congenital Anomalies - ICD-9 Ch. 14-15
  • Symptom Signs - ICD-9 Ch. 16-17
  • Burns, Injuries & Fractures
  • Diagnostic Coding Guidelines
  • ICD-10-CM
  • Essay Questions

Third-Party Reimbursement Issues

  • Third Party Reimbursement
  • Federal Register
  • Overview of DRG
  • Peer Review
  • Fee Schedule Methodology
  • Medicare Fraud & Abuse
  • Managed Healthcare
  • Quiz

Contact Hours: 40

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Course Description

The CEOM Certification demonstrates mastery of subject matter related to EHR office management, including EHR project management, Meaningful Use, PQRS, HIPAA security, and credit card security. The certification is presented through a bundle of individual courses. These courses include the Certified EHR Management Professional (CEMP) course, the Certified Meaningful Use Professional (CMUP) course, the Certified PQRS Healthcare Professional (CPHP) course, the HIPAA Workforce Certificate for Professionals (HWCP) course, and the Credit Card Security for Professionals (CCSP) course.

Students who purchase this course bundle have unlimited access to all course materials for one year, and they will automatically receive any updates or revisions specific to the included courses.

Outcome

Upon successful completion, a student will:

  • Earn the CEMP Certification, demonstrating mastery of EHR project management.
  • Earn the CMUP Certification, demonstrating mastery of the Meaningful Use EHR Incentive Program.
  • Earn the CPHP Certification, demonstrating mastery of the PQRS Program.
  • Earn the HWCP Certificate, demonstrating proficiency in HIPAA security.
  • Earn the CCSP Certificate, demonstrating proficiency in PCI DSS.

Assessment

For each course in this bundle, students must pass a series of assessment quizzes that culminate in an online, timed final exam. The quizzes can be taken an unlimited number of times. The final exam can be taken up to 2 times and a final grade of 80% is necessary for successful completion.

Outline

CEMP Module titles within this course include:

  • An Overview and Introduction to EHR
  • Understanding Standards for EHR Certification
  • Transition from Paper Records to EHR
  • Practice Management and Billing Tools in EHR
  • Customizing EHRs and Understanding Templates
  • EHR Patient Interaction Tools
  • Understanding E-prescribing
  • Medical Imaging and Labs Integration with EHR
  • An Overview of HIPAA
  • An Introduction to Meaningful Use
  • Understanding Workflow in EHR
  • Awareness of HIT Industry Acronyms
  • An Overview of Workflow Assessment in EHR
  • Identifying the Best EHR Solutions
  • Identifying the Best Technology for Medical Sites
  • Understanding HIE, HL7, C-CDA, and Data Transfer
  • Meaningful Use Action Plan for Eligible Professionals
  • Managing Support and Ongoing Maintenance of the EHR
  • EHR Implementation Methodology
  • The 10 Most Common EHR Systems
  • Role of the EHR Champion
  • Identifying the EHR Champion
  • Core Responsibilities of the EHR Champion
  • Barriers to EHR Adoption
  • Empowering the EHR Champion
  • Training the EHR Champion

CMUP Module titles within this course include:

  • Developments in Health IT
  • EHR Incentives for Eligible Professionals
  • EHR Incentives for Eligible Hospitals
  • Meaningful Use Stages and Timelines
  • Stage 1 Meaningful Use Objectives and Measures for Eligible Professionals
  • Stage 1 Meaningful Use Objectives and Measures for Eligible Hospitals
  • Meaningful Use Clinical Quality Measures for Eligible Professionals
  • Meaningful Use Clinical Quality Measures for Eligible Hospitals
  • Stage 2 Meaningful Use Objectives and Measures for Eligible Professionals
  • Stage 2 Meaningful Use Objectives and Measures for Eligible Hospitals
  • Meaningful Use and HIPAA
  • Health Information Exchange, Interoperability, and Standardized Data
  • Meaningful Use Action Plan for Eligible Professionals

CPHP Module titles within this course include:

  • PQRS Basics
  • Understanding PQRS Measures and Specifications
  • Understanding Code Types
  • PQRS Individual Measures
  • PQRS Measures Groups
  • An Introduction to PQRS Reporting Methods
  • PQRS Claims-Based Reporting
  • Measure Applicability Validation
  • PQRS Registry-Based Reporting
  • PQRS EHR-Based Reporting
  • PQRS Group Practice Reporting Option
  • The Value-Based Payment Modifier Program
  • The Maintenance of Certification Program
  • PQRS Action Plan

HWCP Module titles within this course include:

  • HIPAA Basics
  • Understanding the HIPAA Privacy Rule
  • Understanding the HIPAA Security Rule
  • The HITECH Act
  • Regulations for Business Associates
  • HIPAA Documentation and Training
  • Applied HIPAA Security for Healthcare Professionals

CCSP Module titles within this course include:

  • An Overview of PCI DSS
  • Credit Card Security Best Practices

Contact Hours: 44

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Course Description

Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional.

You see, today’s employers refuse to reward employees for yesterday’s skills. They demand that purchasing professionals like you use the most modern skills and achieve unprecedented results. They want you to save more money, achieve better operational performance, and reduce risk.

So how can you acquire the most modern skills, achieve meaningful results, and convincingly prove your capabilities to today’s employers? There is an impressive purchasing certification that communicates that you are supremely qualified for achieving success. It is the Senior Professional in Supply Management® (SPSM) Certification.

Earning your SPSMSM Certification is the action to take if you want to bring the most modern purchasing practices into your organization and achieve your career potential. From reverse auctions and eProcurement to strategic sourcing to improving supplier performance and more, you’ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow!

Earning your SPSM Certification is a three-step process. Here are the three steps...

Step #1: Complete the six highly personal and interactive online classes of the SPSM Certification Program. You earn 44 Continuing Education Hours (CEH`s) by successfully completing the following online classes, in this order:

  • Mastering Purchasing Fundamentals (6.5 CEHs)
  • Microsoft Excel For Purchasing Professionals (7 CEHs)
  • Supply Management Contract Writing (7.5 CEHs)
  • Microsoft Project For Purchasing Professionals* (8 CEHs)
  • 14 Purchasing Best Practices (8 CEHs)
  • Savings Strategy Development (7 CEHs)

Step #2: Take the SPSM Exam. This online exam consists of 90 challenging questions covering material from the six aforementioned online classes. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere that you have access to a computer connected to the Internet.

Step #3: Submit Your Purchasing Certification Application. The application helps you compile all of the documentation necessary to earn your SPSM Certification. You don`t need to work on this application until you`ve passed the SPSM Exam.

You will receive a certificate of completion as you successful complete each of the six required classes. Following successful completion of the SPSM Certification Exam you will receive your Senior Profession In Supply Management certificate and an engraved glass award.

Frequently Asked Questions

Will I be able to work at my own pace? Yes. The online format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time. The material is available on demand online.

Are there any required books for the course? No. The courses are completely online and you will also receive a printer-friendly version of the courses. This are included at no additional cost to you.

Can I assess what I have learned? Yes. Each lesson in each course has a review quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further. You will need to score 70% or higher overall quiz score to successfully complete the course. You will need to successfully complete all six courses before scheduling your SPSM exam.

Outcome

How will you benefit by earning this purchasing certification?

  • You get real-world skills and strategies that will help you perform better in the workplace right away!
  • You will join an elite group of purchasing professionals who are reporting that the SPSM Certification has helped them get large pay increases, great performance evaluations, and promotions!
  • You can demonstrate to your employer how committed you are to being the best at what you do!
  • You can use the SPSM credentials after your name, increasing the respect you`ll earn from your management, co-workers, and peers!
  • You will qualify for the type of high-paying jobs that prestigious employers advertise on our site!
  • You get personalized, expert support to ensure that you can successfully apply what you learn for measurable results!
  • You earn your purchasing certification entirely online - you can complete the whole program whenever and wherever you want!

Assessment

Evaluation of your performance will be based on...

  • 1. Eight (8) Individual lesson quizzes consisting of 5 questions each for a total of 40 questions for each of the six courses. You must earn a 70% (or 28 out of 40) questions correctly in order to successfully pass each course.
  • 2. SPSM Certification Exam consisting of 90 questions that must be answered during a 90 minute time limit.

Outline

Mastering Purchasing Fundamentals

  • Lesson 1 - Determining A Need
  • Lesson 2 - Communicating & Reviewing The Need
  • Lesson 3 - Finding Potential Suppliers
  • Lesson 4 - Conducting Bidding And/Or Negotiation
  • Lesson 5 - Selecting A Supplier
  • Lesson 6 - Formalizing The Commitment
  • Lesson 7 - Following Up & Closing Out The Transaction
  • Lesson 8 - Big Picture Issues

Microsoft Excel For Purchasing Professionals

  • Lesson 1 - Creating, Formatting, and Printing Professional Bid Comparison Sheets (Basic)
  • Lesson 2 - Creating, Formatting, and Printing Professional Bid Comparison Sheets (Advanced)
  • Lesson 3 - Developing Should Cost Models For Price Evaluation
  • Lesson 4 - Creating Weighted Average Supplier Scorecards
  • Lesson 5 - Utilizing Sophisticated Decision Support Features
  • Lesson 6 - Creating Charts To Compare Bids, Analyze Spend, and Track Supplier Performance (Excel 2003 or Earlier)
  • Lesson 6 – Creating Charts To Compare Bids, Analyze Spend, and Track Supplier Performance (Excel 2007)
  • Lesson 7 - Organizing And Analyzing Spend Data
  • Lesson 8 - Creating Pivot Tables To Summarize Purchasing Patterns & Developing Target Pricing Models For Negotiation Strategy

Supply Management Contract Writing

  • Lesson 1 - Purposes of Contracts & Forms of Agreement
  • Lesson 2 - Structure of Contracts
  • Lesson 3 - Requirements & Remedies and Dispute Resolution
  • Lesson 4 - Key Legal Provisions
  • Lesson 5 - Key Commercial Provisions
  • Lesson 6 - Key Technical Provisions
  • Lesson 7 - Miscellaneous Provisions and Stylistic & Other Considerations
  • Lesson 8 - Light Writing Tips & Summaries

Microsoft Project For Purchasing Professionals

  • Lesson 1 - Determining Purchasing, Coworker, & Supplier Tasks
  • Lesson 2 - Outlining A Purchasing Project
  • Lesson 3 - Identifying Dependencies Within A Purchasing Project
  • Lesson 4 - Assigning Purchasing, Coworker, & Supplier Resources (Part 1)
  • Lesson 5 - Assigning Purchasing, Coworker, & Supplier Resources (Part 2)
  • Lesson 6 - Managing Purchasing, Coworker, & Supplier Workloads
  • Lesson 7 - Meeting The Deadline Of A Purchasing Project
  • Lesson 8 - Reporting Progress To Purchasing Management

14Purchasing Best Practices

  • Lesson 1 - Best Practices Related To Managing Spending
  • Lesson 2 - Best Practices Related To Supporting Operations (Part 1 of 2)
  • Lesson 3 - Best Practices Related To Supporting Operations (Part 2 of 2)
  • Lesson 4 - Best Practices Related To Protecting The Organization From Risk
  • Lesson 5 - Best Practices Related To Maximizing Efficiency (Part 1 of 2)
  • Lesson 6 - Best Practices Related To Maximizing Efficiency (Part 2 of 2)
  • Lesson 7 - Best Practices Related To Maximizing Effectiveness
  • Lesson 8 - Best Practices Related To Aligning Procurement With Organizational Objectives

Savings Strategy Development

  • Lesson 1 - Executive View of Purchasing Savings & Savings Definitions
  • Lesson 2 - Avoidance Definitions & Outlining A Savings Strategy
  • Lesson 3 - Spend Categorization & Analysis
  • Lesson 4 - Quick Hit Opportunities
  • Lesson 5 - Supplier Relationship Opportunities
  • Lesson 6 - The 10 Phase Approach To World Class Sourcing (Part I)
  • Lesson 7 - The 10 Phase Approach To World Class Sourcing (Part II)
  • Lesson 8 - Reporting Savings & Continuous Improvement

Contact Hours: 90

Register Today!

Course Description

The Basic Technical Writing Certificate consists of three courses that have been developed for those entering into the field for the first time or those in the downsized IT industry. The program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. Now in its 15th year, our program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. (See Below Outlook for Technical Writers Bureau of Labor Statistics)

The certificate is specifically focused for the following:

  • Those who aspire to develop their technical language and communication skills 
  • Those who need to update their knowledge and skills 
  • Those who need preparation for teaching professional communication 
  • Those who must prepare and deliver training for their companies 
  • Those who aspire to advance in documentation and other technical communication positions 
  • Those who seek a verifiable Certificate Credential from an accredited university  

Common Questions

Do the instructors provide feedback? Instructors provide feedback on assignments. Some assignments are posted on web pages, others are delivered through Blackboard, WebCT and other Learning Management Delivery Platforms.

What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid Technical Writing Certificate will help you advance your career and increase your salary in the workplace.

Is any software to be installed, or is contact only through email? There is no software to be installed. You do need to be able to send files in Word. Contact can be made through email.

Do I need to submit a transcript to enroll in the Certificate Program? No, you do not.

What happens once I register? Once you register e-mail notification will be sent to your instructor and also to you. Course of study begins shortly thereafter.

When you say self paced, do you mean that there are no deadlines on assignments or that you can start assignments when you wish to? You must complete your work within the 5-6 weeks of the allotted time period unless other arrangements are made between you and your instructor. Your assignments can be handled on a rather open ended deadline. The Technical writing faculty will often work with a student to accommodate their requests for extensions.

How much time should I devote to study, assignments and projects? Individual learning behaviors and workloads can vary. We think about 5 hours minimum per week should be devoted to the Certificate.

Must I sign up for all three courses at the same time? We suggest you do. You can take them one at a time. We do however, discount the three workshops if you enroll in all three at one time.

Are there textbooks that I need to buy for any of the courses? Generally you will purchase a textbook for one of the three courses. The purchase fee for course materials is about $50.00 (more or less).

Upon successful completion of this certificate, you will be able to:

  • Analyze audiences and purposes for various technical documents and write effective technical documents by incorporating editorial changes and user feedback
  • Correct instances of improper usage, eliminate trite and redundant phrases, so you can write clear and precise sentences
  • Apply sound formatting principles to the design and layout of documents and insert eye-catching graphics, charts, and tables that illustrate key points
  • Create information plans and content specifications and implement publications projects
  • Manage production processes and evaluate project successes and failures

90 Hours

Upon successful completion of the Technical Certificate Program students may apply for their Certificate from one of our Accredited State University partners. Your program of study must be completed within 1 year. Students who do not complete their course of study will be accessed extension fees. Fees: Books (under $100.00). Certificate processing fees ($39.00 domestic, $49.00 international). You do not have to have a prior background in Technical Communication to enroll in the Basic Certificate.

Outlook for Technical Writers Bureau of Labor Statistics

Employment of technical writers is expected to grow faster than the average for all occupations as the need to explain a growing number of electronic and scientific products increases. Job prospects are expected to be good for those with solid writing and communications skills and a technical background.

Employment change. Employment of technical writers is expected to grow 18 percent, or faster than the average for all occupations, from 2008 to 2018. Demand over this decade is expected to increase because of the continuing expansion of scientific and technical information and the growing presence of customer service and Web-based product support networks.

Legal, scientific, and technological developments and discoveries will generate demand for people who can interpret technical information for a general audience. Rapid growth and change in the high-technology and electronics industries will result in a greater need for people who can write users' guides, instruction manuals, and training materials in a variety of formats and communicate information clearly to others. This occupation requires workers who are both skilled writers and effective communicators and familiar with a specialized subject area.

Increasing acceptance of interactive media to provide nearly real-time information will create employment opportunities for technical writers because of the need to revise online information. Businesses and organizations are making more material available online often in formats that permit greater scrutiny and comparison of detailed information.

The growing amount and complexity of information available on the Web will spur demand for technical writers. Professional, scientific, and technical services firms will continue to grow and should be a good source of new jobs even as the occupation finds acceptance in a broader range of industries, including data processing, hosting, and related services and educational services.

Job prospects. Job prospects, especially for applicants with solid communication and technical skills, are expected to be good. The growing reliance on technologically sophisticated products in the home and the workplace and the increasing complexity of medical or scientific information needed for daily living will create many new job opportunities for technical writers. However, competition will exist for technical writing positions with more desirable companies and for workers who are new to the occupation.

In addition to job openings created by employment growth, some openings will arise as experienced workers retire, transfer to other occupations, or leave the labor force. Also, many freelancers may not earn enough money by freelancing to remain in the occupation, thus generating additional job openings.

Individual Course Descriptions

  • Advanced Technical Writing
  • Intermediate Technical Writing
  • Introduction to Technical Writing for Industry

Outcome

See individual course outlines below for more details

Assessment

See individual course outlines below for more details

Contact Hours: 150

Register Today!

Course Description

The is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to their needs in the workplace. This program offering allows students to choose from over 20 different topic areas and to propose a course of study that they may engage in under the guidance and direction of a seasoned Senior Technical Writing Practitioner/Educator (Course Administrator; CA). (See Below Outlook for Technical Writers Bureau of Labor Statistics)

This Certificate Program uses a comprehensive text as well as an instructional web site to bring together resources, exercises, activities, assignments, quizzes and deliverables that are geared exclusively towards the art and craft of technical writing.

Overview of Instructional Website

  • You will have at your disposal an instructional website that provides supplemental information relative to
  • the subject area.
  • You can choose from a variety of available assignments, activities, exercises.
  • Use the criteria established with the CA to perform specific activities tied to our course of study and final deliverable.
  • Use the automated quiz generator to test your skill level through each section of the course.

In short, students enrolled in the course take the following steps after enrollment:

Phase 1
1. Purchase course textbook and have available for start of class.
2. Contact Course Administrator (CA) requesting criteria and information regarding proposed course of study.
3. Student compiles course of study and creates a proposal submitted to CA based on criteria, goals and objectives.
4. Proposal accepted or student asked to modify.
5. Student engages in course of study.

Phase 2
1. Mid-point conference with CA via email or voice conference.
2. Student presents written progress report.
3. Completion date and administrative activities reviewed and acted upon.

Phase 3
1. Completion of program.
2. Student presents final written report on complete course of study to CA.
3. Final Portfolio or project based work submitted for review and grading by CA.

Phase 4
1. Certificate Awarded

After completing your course of study you will have gained a well-rounded education allowing you to...
Perform effective audience and purpose analyses for user-centered documents
Write specifically to fit your audience needs
Create powerful technical documents including descriptions, processes, instructions, and reports
Understand and Apply effectual principles of visual design to your documents
Develop valuable information plans and content specifications
Estimate and Manage your documentation projects

Enroll today in this career track workforce education training industry certificate program.

Frequently Asked Questions

How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year.

What happens if I need more time to complete? 1 year is what has been set for completion and retention of what has been communicated in this course. Under certain circumstances and extension will be granted such as work, family or medical conditions. AContinuation Fee of $175.00 is assessed if the request is granted.

How is the program administered? The entire program is delivered both online through a Companion Website and a published textbook. The site is available to you 24/7.

Outside of tuition and book fees are there any other costs involved? A Technical Writing Certificate is granted through an Official Accredited University. This Paper-Based Certificate is granted once you have successfully completed your course of study and your tuition has been paid in full. The cost for Domestic is $39.00 and $49.00 International.

What are the advantages of taking this course online? Always accessible…on demand…single login…easy to manage…work at your own pace…these are just a few of the many advantages.

What about Financing my course of study? Financing is available. A down payment of $300.00 with low monthly payments is all that is needed to get started.

For an application form please call Sari at 866-537-5376 or 706-216-3406

Outlook for Technical Writers Bureau of Labor Statistics

Employment of technical writers is expected to grow faster than the average for all occupations as the need to explain a growing number of electronic and scientific products increases. Job prospects are expected to be good for those with solid writing and communications skills and a technical background.

Employment change. Employment of technical writers is expected to grow 18 percent, or faster than the average for all occupations, from 2008 to 2018. Demand over this decade is expected to increase because of the continuing expansion of scientific and technical information and the growing presence of customer service and Web-based product support networks. Legal, scientific, and technological developments and discoveries will generate demand for people who can interpret technical information for a general audience. Rapid growth and change in the high-technology and electronics industries will result in a greater need for people who can write users' guides, instruction manuals, and training materials in a variety of formats and communicate information clearly to others. This occupation requires workers who are both skilled writers and effective communicators and familiar with a specialized subject area.

Increasing acceptance of interactive media to provide nearly real-time information will create employment opportunities for technical writers because of the need to revise online information. Businesses and organizations are making more material available online often in formats that permit greater scrutiny and comparison of detailed information. The growing amount and complexity of information available on the Web will spur demand for technical writers. Professional, scientific, and technical services firms will continue to grow and should be a good source of new jobs even as the occupation finds acceptance in a broader range of industries, including data processing, hosting, and related services and educational services.

Job prospects. Job prospects, especially for applicants with solid communication and technical skills, are expected to be good. The growing reliance on technologically sophisticated products in the home and the workplace and the increasing complexity of medical or scientific information needed for daily living will create many new job opportunities for technical writers. However, competition will exist for technical writing positions with more desirable companies and for workers who are new to the occupation.

In addition to job openings created by employment growth, some openings will arise as experienced workers retire, transfer to other occupations, or leave the labor force. Also, many freelancers may not earn enough money by freelancing to remain in the occupation, thus generating additional job openings.

Outcome

Upon successful completion of this course, you will be able to...

Display a solid understanding of the concepts utilized in the technical communication field
Write effective and efficient technical documents specific to content areas of your choosing
Utilize visual design to enhance your documents and communicate complex data
Employ architectural and industry standards to documents
Effectively communicate information to specialized target audiences
Understand the requirements, organization, and estimation needed for quality management of your documentation projects
More effectively deal with difficult tasks and time-sensitive projects
Demonstrate your capabilities in the workplace setting at an advanced level

Assessment

Evaluation of your performance will be based on...

Self-reports of progress made at halfway point and at the end of the course
Completed assignments, activities, exercises, readings, reports
All other deliverables required by course administrator such as a completed portfolio or final project

Grading in the Advanced Certificate Program: A skilled senior level technical writing professional will review your submissions for technical accuracy, utilization of industry standards, and ensure you have achieved an in-depth understanding of the course objectives. In addition, verbal and written reports and scheduled consultations will be evaluated.

Required Book(s) Reporting Technical Information, Oxford University Press, (c) 2006. ISBN 0-19-517879-3 For purchase visit Amazon.

Outline

Program Details

The Advanced Certificate in Technical Writing is delivered so students create a course of study from any of the following 3 concentration areas (see below). A minimum of 1 specific area of concentration must be selected, and within that area of concentration the student must choose a minimum of 3 subject areas. If a student seeks to combine two or three other concentration areas they may do so with the consent of the Course Administrator. Regardless of concentration areas chosen, the student must declare one elective from any of concentration areas listed below and incorporate that into their Certificate Course of Study.

Areas of Concentration

Concentration: Foundations - Emphasizing the Composing Process

Subject Areas
The Basic Parts of the Composing Process
Writing for Your Readers
Achieving a Readable Script
Writing Ethically
Writing for International Readers

Concentration: Techniques- Moving Beyond the Basic Concepts

Subject Areas
Gathering, Evaluating, and Documenting Information
Designing and Formatting Documents
Creating and Managing Text
Developing the Main Elements of Reports
Creating Tables and Figures

Concentration: Applications - The Emerging Forms of Technical Writing

Subject Areas
Planning Correspondence and E-Mai;
Creating Reports for Any Occasion
Developing Analytical Reports: Recommendation Reports and Feasibility Studies
Developing Research Reports
Formulating Instructions, Procedures, and Policies
Writing Collaboratively
Preparing Oral Reports

The following are some of the various Advanced Certificates that can be earned by the student enrolling in this program.
Certificate in Analytical Reports with Emphasis in Recommendation Reports and Feasibility Studies
Certificate in Technical Writing with International Readers Emphasis
Certificate in Research Reporting
Certificate in Procedures, Policies, and Procedures
Certificate in Report Writing
Certificate in Document Design
[Create your own Advanced Certificate with consent of the Course Administrator]

Contact Hours: 8

Register Today!

Course Description

The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents. Our OSHA Training & Certification Program provides the specifics you need to administer these important rules by taking you through the basics of OSHA`s legal and reporting requirements and by providing detailed information on each requirement.

Outcome

This course contains numerous End Of Lesson Quizzes to help you measure your progress and mastery of the materials. You can also earn a "Certified OSHA Administrator" designation!

Assessment

Successful completion of the "Certified OSHA Administrator" test. Certification tests are comprised of 50 randomly-generated questions that are mostly multiple choice, scenario-based questions that test the students ability to apply the learned content.

A score of 85 or higher is required to earn a Certificate.

Outline

OSHA Training & Certification Program

The Occupational Health & Safety Act (OSHA) has various and multiple requirements for workplace safety and reporting accidents.

Our OSHA Training & Certification Program provides the specifics you need to administer these important rules by taking you through the basics of OSHA`s legal and reporting requirements and by providing detailed information on each requirement.

The Program contains numerous tips, examples, and quizzes to facilitate learning, and includes a "Bookmark" feature that allows you to proceed through the Program at your own pace and return to the exact spot where you left off when you last exited the program. You also have the ability to return to previously-read material.

The OSHA Training & Certification Program also includes sample forms with directions for completing, sample response letters, a self-inspection checklist, and a test for those who wish to earn a Certified OSHA Administrator designation.

This Program also qualifies for eight hours of PHR and SPHR re-certification credits.

By taking this course, you will learn how to:

  • Recognize an "OSHA" event and complete the OSHA-required forms
  • Properly handle and respond to OSHA inspections
  • Know how to contest an OSHA citation
  • Complete all OSHA forms

Course Testimonial

"These Training & Certification Programs are excellent tools for training both new and experienced administrators. The Program is well designed and very easy to use. We highly recommend them to all of our clients." - Gary Mosiman

"I truly enjoyed being able to take the Training & Certification Program right at my own computer! My schedule is very busy and it was nice being able to study and test on my timeline and not someone else`s. Thank you for providing this service!" - Sandra Wilcox

Contact Hours: 40

Register Today!

Course Description

See full course descriptions listed.

Individual Course Descriptions

  • Writers at Work: A Review for Professionals - Part I
  • Writers at Work: A Review for Professionals - Part II: Punctuation
  • Writers at Work: A Review for Professionals - Part III: Achieving Clear and Concise Writing
  • Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style

Contact Hours: 4

Register Today!

Course Description

The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat employee who will operate a motor vehicle.

Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who:

  • Loads, unloads, or handles hazardous materials
  • Marks, labels, or otherwise prepares containers, drums, or packagings for transportation of hazardous materials
  • Prepares hazardous materials shipping papers for transportation
  • Is responsible for safety of transporting hazardous materials.

Outcome

Upon completion of this online course, participants should be able to:

  • Locate and use the Federal hazardous materials regulations
  • Properly label and mark hazardous material containers for shipment
  • Complete Bill of Lading for hazardous materials
  • Select proper packaging for hazardous materials
  • Understand the vehicle placarding requirements
  • Develop appropriate emergency response information to accompany shipments.

Assessment

This course is intended to be completed at your own pace. Although not required, we suggest taking the modules in the order they are presented, particularly if you are new to hazardous materials transportation.

Each module contains text explaining the federal regulatory requirements with links to external web resources. And again, while not required, we suggest you explore each link to gain a better understanding of proper transportation of hazardous materials.

At the end of each module you will find a link to the exam for that module. Each user is required to complete the exam for each module to demonstrate participation in the course. Each exam is a series of multiple-choice questions. After selecting your answers for all questions in the exam, you must click the submit button to score the exam and record your results. You may take an exam as many times as you wish.

While there is no passing score requirement for this course, we suggest you use the exams to assess your understanding of the regulations.

Outline

Module 1: Introduction to Hazardous Materials Transportation Background Training Requirements Other Regulatory Entities Regulated Parties Regulatory Structure Definitions Penalties for Non-compliance The Compliance Process Exam 1

Module 2: Identifying Hazardous Materials Step 1: Identify and Classify the material Classes 1-9 Step 2 Determining the Packing Groups (PG) Step 3 Select the Proper Shipping Name Hazardous Substances Marine Pollutants Exam 2

Module 3: Preparing Hazardous Materials for Shipment Step 4. Choosing an Authorized Package Packaging Exceptions Hazardous Waste Materials Steps 5 and 6: Apply the Required Markings and Labels (49 CFR 172.400 172. 301) Labeling Exceptions Marking Requirements (49 CFR 172.300) Exam 3

Module 4: Shipping Papers, Emergency Response & Placarding Step 8 Preparing a Shipping Paper (49 CFR 172.202) Bill of Lading Waste Manifest Hazardous Substances Loading and Bracing Step 9 Emergency Response Information (49 CFR 172.600) Step 10 Placarding Requirements(49CFR 172.500) Exam 4

Contact Hours: 360

Register Today!

Course Description

The Travel Agent Certificate Program consists of twelve individual courses (see course list below). Each course includes instruction, student-instructor interaction through email and message boards, assignments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course. Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

  • Sabre Computer Reservation System (Air Reservations, Faring and Ticking and Hotel and Car Accommodations)
  • Travel Reservations.
  • Leisure Travel Products
  • Destination Geography
  • Faring and Ticketing

FAQ

How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.

How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.

What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

Benefits of Travel Agent Certificate Program:

  • Take the course at your own pace - so long as the course is completed within 90 days of registration.
  • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  • No need to purchase additional textbooks or materials
  • As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
  • Use entire program as a newcomer and upon completion be ready to work in the travel and tourism industry.

Outcome

As a result of taking the Travel Agent Certificate Program you will qualified to work in the following careers:

  • Travel Agent
  • Hotel
  • Tour Operators
  • Airlines
  • Car Rental Companies
  • Independent Travel Agent

Assessment

Evaluation of student performance will be based on the following:

Completion of assignments.

Exam grades

Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

The principal classifications of unsatisfactory conduct are:

Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.

Cheating on an exam or other material. The use of another student's or individual’s work or material for a grade.

Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.

The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews.

Questions will normally be answered within 24 hours on regular business days.

Outline

Travel Agent Certificate Program Courses

Travel Sales and Trends
Enjoy expected as well as surprising sales techniques and new approaches. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations.

Ground Transportation
You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

Hotels and Lodging
Earn great commissions by booking your clients’ hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests' preferences, learn the variables that affect prices, select the right hotel for any given client.

The Cruise Market
Earn great commissions by booking cruises, one of the fastest growing segments of the travel industry. Learn the basics of the cruise product, cruise classifications, destinations, types of cruises, print resources and non-automated reservations procedures. Identify your clients needs and preferences, learn the variables that are available in cruising and select and book the right cruise for any given client.

Air Reservations - U.S. or Canadian Domestic
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations.

Air Fares - U.S. or Canadian Domestic
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply.

ARC Documents
(Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

Automated Air Reservations
You will learn to book air reservations using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

Automated Air Fares and Tickets
(Prerequisite course: Automated Air Reservations) You will learn to find the lowest applicable fare for your client as you utilize the Computer Reservation System (CRS) Sabre® to display fares between city pairs and the Sabre® pricing system to calculate the total fare, including fees and taxed for the simplest and most complex domestic air itineraries. You will be using RTS®, a hands onComputer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre®. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to quote fares and price automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

Automated Car Rental ad Hotel Accommodation
(Prerequisite course: Automated Air Reservations) You will learn to research, select and book car rentals and hotel rooms using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS® Sabre®. You will learn and practice the basic functions of Sabre®. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

Selling Vacation Packages and Tours
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers.

Fares and Tickets International
(Prerequisite courses: Air Reservations and Air Fares) International air travel has expanded exponentially in the past decade and promises to continue to grow. This course will provide you with the skills required to meet the needs of your international air travelers. These skills include an understanding of the two basic international faring systems, mileage and routing as well as currency procedures, including the use of the fictitious currency, Neutral Units of Construction. You will learn to interpret all the data found in the faring and pricing information in the CRSs and as printed on international tickets. This includes international fare basis codes, base fares, taxes, surcharges, currency codes and mileage principle coding as applicable.

Contact Hours: 160

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Course Description

This is a comprehensive program offering with exercises, activities, assignments, quizzes and deliverables that are geared exclusively towards technical communications. This course provides resources and information that will enable you to advance your skill set to a mastery level. We invite both experienced and novice technical communicators to enhance your skill set and become familiar with the concepts presented in this comprehensive program.

After completing all nine modules, you will have gained a well-rounded education allowing you to...

  • Perform effective audience and purpose analyses for user-centered documents
  • Write specifically to fit your audience needs
  • Create powerful technical documents including descriptions, processes, instructions, and reports
  • Understand and Apply effectual principles of visual design to your documents
  • Define your personal philosophy of quality management in publications project development
  • Develop valuable information plans and content specifications
  • Estimate and Manage your documentation projects

Enroll today in this career track workforce education training industry certificate program.

Frequently Asked Questions

How long will it take me to complete the course? Depending on the amount of time you devote to the program, it can be completed within 3 months or less. You may take as much time as you need up to 1 full year.

How is the program administered? The entire program is delivered through our MyGATO Learning Management System (Get Anytime Training Online), available to you 24/7 from your own individual student login page that is provided when you sign up for the course. You can upload your assignments and take quizzes directly from the Website, and download the resources that are provided as part of the program.

Are there any required books for the course? Yes, each section of three modules will use a different required companion book at a total cost of approximately $250. These books can be used as a valuable reference after the course has been completed.

Outcome

Upon successful completion of this course, you will be able to...

  • Display a solid understanding of the concepts utilized in the technical communication field
  • Write effective and efficient technical documents
  • Utilize visual design to enhance your documents and communicate complex data
  • Employ architectural and industry standards to give your documents a professional look
  • Communicate information that jumps from the page and grabs the attention of your readers
  • Understand the requirements, organization, and estimation needed for quality management of your documentation projects

Assessment

Evaluation of your performance will be based on...

  • Individual module quizzes
  • Online practice exercises
  • Hands-on activities
  • Completed assignments
  • All other required deliverables

Grading a self-directed course: It will be your responsibility to access the course through your individual login, perform the required activities and assignments, and submit your completed work by uploading documents to the Learning Management System. All coursework will need to be performed according to the guidelines stated in the course syllabus. A skilled senior level technical writing professional will review your submissions for technical accuracy, utilization of industry standards, and ensure you have achieved an in-depth understanding of the course objectives.

Outline

Program Details

The Technical Communication Industry Certificate - Mastery Level is delivered in three unique sections with each containing content-specific modules.

  • Modules 1 - 3: Technical Writing in the Workplace
  • Modules 4 - 6: Information and Document Design
  • Modules 7 - 9: Quality Management

Overview...

  • Each section utilizes a companion textbook that is closely identified with the course objectives.
  • You will be given articles and Websites that provide supplemental information relative to the subject area.
  • You can choose from available assignments.
  • Use the guidelines that are provided to perform specific activities.
  • The principles of effective technical communication are continuously enforced throughout each section.
  • Use the quiz to test your skill level.
  • Conduct valuable research applicable to each module area in preparation for your final deliverable.

Courses

Contact Hours: 45

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Course Description

MCTS 70-433 Training Course TS: Microsoft SQL Server 2008, Database Development teaches students how to implement tables and views in SQL Server 2008, implement programming objects, work with query fundamentals, apply additional query techniques, work with additional SQL Server 2008 components, work with XML data and gather performance information. After completing this course, you will be able to write basic Transact-SQL queries for Microsoft SQL Server 2008. Bonus--1 year post course completion access.

Outline

Instructor Introduction
Implementing Tables
Implementing Schemas
Creating Tables
Implementing Filestreams
Working Constraints
Partitioning Tables
Modifying Partitions
Module Review

TSQL Fundamentals
Retrieving Data
Modifying Data
Module Review
Advanced Querying Concepts
Built-In Functions
Handling Transactions and Errors
Advanced Query Techniques
Module Review

Specialized Data Types
XML
Spatial Types
Module Review
Creating Objects
Views
Stored Procedures
Functions
Triggers
CLR-Based Objects
Module Review

Service Broker
Service Broker Concepts
Implementing the Service Broker
Module Review

Managing SQL
Database Mail
External Tools
Tracking Data Changes
Module Review

Creating and Maintaining Indexes
Indexes
Specialized Indexes
Module Review

SQL Server Concurrency
Locks and Latches
Isolation Levels
Monitoring Locks
Module Review

Optimizing Performance
System Monitor
SQL Server Profiler
Database Engine Tuning Advisor
Module Review
Course Review
Exam Tips
70-433 Demo Scripts

Contact Hours: 8

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Course Description

Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again!

You can introduce purchasing best practices into your organization easily, without outside help, if you have the right guidance. The highly personal and interactive online class "" makes it realistic for you to quickly and significantly improve your performance and the performance of your purchasing department. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results!

Frequently Asked Questions

How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students generally complete the course in 4-8 hours

Will I be able to work at my own pace? Yes. The online format of the instruction method allows you to proceed according to your own pace. Your personal schedule governs your completion time. The material is available on demand online.

Are there any required books for the course? No. The course is completely online and you will also receive a printer-friendly version of the course. This are included at no additional cost to you.

Can I assess what I have learned? Yes. Each lesson has a review quiz. From there you will be able to determine if you understood the concepts or if you still need to review the materials further. You will need to score 70% or higher overall on the quizzes to successfully complete the course.

Outcome

You will learn how to strategically measure purchasing performance, plus…

  • How to improve your spend management by implementing a buying plan
  • How to select the best suppliers by using cross-functional commodity teams, scorecards, and total cost of ownership analysis
  • How to improve vendor performance through a supplier performance management program
  • How to optimize supplier relationships
  • How to improve risk management
  • How to map and improve processes
  • How to leverage technology such as eProcurement and Internet Reverse Auctions
  • How to conduct benchmarking
  • How to achieve efficiency through the systemization of purchasing operations
  • How to utilize a strategic plan

Assessment

Evaluation of your performance will be based on...

Eight (8) Individual lesson quizzes consisting of 5 questions each for a total of 40 questions

You must earn a 70% (or 28 out of 40 questions correct) or higher in order to successfully pass the course. You must earn a 70% or higher in order to successfully pass this course (28 out of 40 questions correct). Students may retake quizzes an unlimited amount of times during the 60 days they have from the time of purchase.

Outline

  • Lesson 1 - Best Practices Related To Managing Spending
  • Lesson 2 - Best Practices Related To Supporting Operations (Part 1 of 2)
  • Lesson 3 - Best Practices Related To Supporting Operations (Part 2 of 2)
  • Lesson 4 - Best Practices Related To Protecting The Organization From Risk
  • Lesson 5 - Best Practices Related To Maximizing Efficiency (Part 1 of 2)
  • Lesson 6 - Best Practices Related To Maximizing Efficiency (Part 2 of 2)
  • Lesson 7 - Best Practices Related To Maximizing Effectiveness
  • Lesson 8 - Best Practices Related To Aligning Procurement With Organizational Objectives

Contact Hours: 24

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Course Description

By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts.

For this basic completion course, students will contact the instructor who will guide them on all course procedures. Students may query the instructor via e-mail and voice, regarding lessons, readings and interpretation of the materials.

NOTE: The class is asynchronous. You can begin when you are ready and end upon your completion of the book.

Outcome

Upon completion of this course, students will:

  • Know what is necessary to create a valid legal contract;
  • Understand how issues regarding any of the elements of a contract can render it voidable;
  • Recognize when third parties receive rights out of such a contract;
  • See the effects of when a contract is completed, or breached; and
  • Discover that different rules apply to sales and lease contracts so that business can move quickly and efficiently.

Assessment

Students will complete open-book multiple choice exams on each chapter of material in the course (where the course consists of 15 chapters of material). Students may query the instructor up to three times, via e-mail, regarding course content. Completion of each chapter is based on achieving a score of 70% or more on tests provided.

Required Book(s)

This same textbook may be purchased at Amazon for as little as $25.00 (used)

Concepts and Case Analysis in the Law of Contracts (University Textbook Series) Paperback – May, 2001
by Marvin A. Chirelstein
ISBN-13: 978-1587781971 | ISBN-10: 1587781972 | Edition: 4th

Outline

Week 1

(Students using the 8th Edition need to go to the course site for reading assignments)

  • Nature and Terminology (Chapter 9); QUIZ
  • Agreement (Chapter 10); QUIZ
  • Consideration (Chapter 11); QUIZ

Week 2

  • Capacity and Legality (Chapter 12); QUIZ
  • Genuineness of Assent (Chapter 13); QUIZ

Week 3

  • The Statute of Frauds (Chapter 14); QUIZ
  • Third Party Rights (Chapter 15); QUIZ

Week 4

  • Performance and Discharge (Chapter 16): QUIZ
  • Breach of Contract and Remedies (Chapter 17); QUIZ
  • E-Contracts (Chapter 18); Quiz

Week 5

  • The Formation of Sales and Lease Contracts (Chapter 19); QUIZ
  • Title, Risk, and Insurable Interest (Chapter 20): QUIZ

Week 6

  • Performance of Sales and Lease Contracts (Chapter 21); Quiz
  • Remedies for Breach of Sales and Leases Contracts (Chapter 22); QUIZ
  • Sales and Lease Warranties (Chapter 23); QUIZ

Contact Hours: 24

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Course Description

After completing this course, the student is expected to have acquired the basic skills necessary for writing legal documents. The course is designed to give the student exposure to writing briefs, pleadings, (including motions, complaints, answers, appeals, etc.) and even some basic legal correspondence. The Student should acquire an understanding of the skills and duties of a paralegal in an active law office setting, and basic skills of a beginning law student.

This course is based on an independent study model that allows the student to work through the program in a self-directed manner. Questions and return email communication can be engaged in for clarification and guidance when necessary.

LEARNING ACTIVITIES:

This course is comprised of self study, occasional email discussions with the professor, written assignments, submissions, and exams. Students are encouraged to contribute to the discussions with their own knowledge and experiences. Reinforcement of learning is accomplished through course and/or chapter objectives and quizzes for each lesson. Written assignments provide students with the opportunity to sharpen their analytical and writing skills. Direct communication occurs between students and instructor through the classroom setting, e-mail, message board, chat rooms, or phone. Attendance at the live chat is not mandatory, but it has been found to be enjoyable by the students and a great way to interact with the professor and classmates.

POLICIES AND PROCEDURES:

Exams and projects are graded on a scale of 100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in order to receive credit for the course. Students are encouraged to be in class weekly and class participation is weighted in the final grade computation. It is the student’s responsibility to complete the material covered if lessons are missed and to see that all missed lessons are made up in compliance with the College guidelines. Make-up work undertaken to complete a course after the course has ended may sometimes satisfy grading criteria. A total of 100 points is available for this course, as follows:

Course Grading

  • Message Board 4 points
  • Participation 3 points
  • Email WITH PROFESSOR 5 points
  • Participation 13 points
  • Overall Participation 15 points
  • Quizzes 25 points
  • Mandatory Project 35 points
  • Part I Examination
  • Part II Examination

Class expectations for email participation: The expectation for student emails to the professor are that the messages will reflect a solid understanding of the materials. The message should contain an analysis of the issues involved in the posted discussion questions. In order to perform this analysis, the student will have read and reviewed all of the materials for the week. Students should email messages that demonstrate that they have analyzed the information covered in connection with the discussion questions to come to logical conclusions.

All academic assignments are to be the work of the individual student. The following are examples of dishonesty, or unethical and unprofessional behavior:

  • Plagiarism - Using another person’s words, ideas, or results without giving proper credit to that person, giving the impression that it is a student’s own work
  • Any form of cheating on examinations
  • Altering academic or clinical records
  • Falsifying information for any assignment
  • Partly or wholly completing an assignment for another student or submitting assignments partially or wholly completed by another student.

If you are going to properly use the ideas of another, you must do the following:

  • Know the difference between paraphrasing and quoting.
  • When paraphrasing, make sure it is not too close to the original AND credit paraphrases in the same manner you credit direct quotes.
  • Put phrases, sentences, or paragraphs in quotation marks when copying a direct quote.
  • Credit any source that you have used, either through paraphrasing or through direct quotes.
  • To properly credit a source, you must identify the author, the publication title, date, publisher, place, and page number. For example:
  • If you’re still unclear about when to attribute credit to an author, speak to your professor to help clarify this issue.

Outcome

Upon completion of this course, you should be able to do the following:

  • Prepare a legal memorandum;
  • Prepare a Legal Case Brief;
  • Write Legal Correspondence;
  • Prepare legal pleadings (including motions, complaints, answers, appeals, etc.)

Required Book(s)

Paralegal Today: The Essentials Paperback – March 29, 2010
by Roger LeRoy Miller (Author), Mary Meinzinger (Author)
ISBN-13: 978-1435498556 | ISBN-10: 1435498550 | Edition: 5th

Outline

  • Prepare a legal memorandum;
  • Prepare a Legal Case Brief;
  • Write Legal Correspondence;
  • Prepare legal pleadings (including motions, complaints, answers, appeals, etc.)

Contact Hours: 24

Register Today!

Course Description

Mastering QuickBooks 2012-13 will teach you how the experts use QuickBooks. Business owners must have accurate financial information in order to make educated business decisions. QuickBooks financial software makes it easy to track the income, expense, assets and liabilities easily. It is important that the individual using the software understand the basics on how to setup the file, post transactions properly, create and read reports, as well as manage the data they are entering. The use of the Home Page, Centers, and drop down menus will make it easy for you to customize your navigation with QuickBooks.

By the time you have finished this course, you will understand how to properly setup a QuickBooks company file, work with the chart of accounts and various lists, as well as properly account for transactions such as customer invoices, bill payments, payroll, inventory, sales tax, and more. The setup is so important and by watching this course you will learn and understand the important areas of QuickBooks. In addition, you will understand how important the period end process is and how to manage it including file maintenance, account review, and reconciliation.

This course can be completed as quickly as you care to progress through it. As a benefit, the e-learner is provided 1 year post course completion access to this course including any updates that are made to the curriculum from the time of official enrollment.

Outcome
You will learn:

  • How to Setup a Company File, Lists, and Accounts
  • How to Work with Inventory and Sales Tax
  • How to Work with Payroll
  • How to Work with Document Templates and Create Transactions
  • How to Finalize Your Accounting with Reconciling and Closing Password

Assessment

This course allows for self-directed work and does not require that you take a test. Apply what you have learned to your own projects.

Outline

What's New in QuickBooks Pro 2013

  • Overview of What's New in QuickBooks 2013
  • Exploring the New & Enhanced Features

QuickBooks Overview

  • The Purpose of Using QuickBooks
  • The Many Different Versions of QuickBooks
  • Making the Right Choice

The Company File

  • Setting Up a New Company File
  • Opening an Existing Company File

Setting Up for Multiple Users

  • Setting Up User Permissions
  • Working with an External Accountant

Navigation in QuickBooks

  • Using the Drop-Down Menus
  • Using the Home Page, Customer Center, Vendor Center & Icon Bar
  • Using the Control Key Functions

Adjusting Preferences

  • Accounting Preferences
  • Checking Preferences
  • Desktop View Preferences
  • General Preferences
  • Payments Preferences
  • Payroll & Employees Preferences
  • Reports & Graphs Preferences
  • Sales Tax Preferences
  • Send Forms Preferences
  • Tax 1099 Preferences
  • Time & Expenses Preferences

The Chart of Accounts

  • Accounting 101
  • Adding New Accounts & Choosing the Right Type
  • Editing & Merging Accounts

Company Lists

  • Working with Lists
  • Adding & Editing Multiple List Entries

Importing Data

  • General Importing Strategies & Methods
  • Importing & Copying/Pasting Data from Microsoft® Excel®
  • Exporting & Importing .IFF Files

Working with Bank Accounts

  • Creating & Using Accounts
  • Writing Checks
  • Memorizing Recurring Checks
  • Transferring Funds between Accounts

Creating Items

  • Creating Service Items
  • Creating Non-Inventory Items
  • Creating Inventory Items
  • Creating Other Charge Items
  • Creating Sales Tax Items
  • Creating Discount Items
  • Creating Subtotal Items
  • Creating Group Items

The Basics of Working with Inventory

  • Working with Purchase Orders
  • Receiving Items without a Bill
  • Receiving Items with a Bill
  • Handling Prepaid Inventory

Working with Vendors & Paying Bills

  • Creating & Editing Vendors
  • Entering Vendor Bills
  • Entering Vendor Credits
  • Paying Bills
  • Adding Custom Fields
  • Adding Notes

Customers, Jobs & Recording Sales

  • Creating & Editing Customers
  • Entering Customer Payment & Job Info
  • Creating Jobs
  • Creating Estimates
  • Creating Invoices
  • Memorizing Recurring Invoices

Sales Adjustments & Statements

  • Creating Credit Memos for Refunds & Returns
  • Working with Finance Charges
  • Creating Statements

Customizing Templates & Forms

  • Working with Intuit Standard Templates
  • Duplicating Templates
  • Working with Layout Designer
  • Naming Templates
  • Importing & Exporting Templates

Accounts Receivable & Deposits

  • Changing the Undeposited Funds Preference
  • Receiving Payments
  • Making Deposits

Sales Tax

  • Setting Up Sales Tax
  • Setting Up Customers with Sales Tax Codes
  • Creating Sales Tax Reports
  • Adjusting Sales Tax
  • Paying Sales Tax

Reports & the Report Center

  • Working with the Report Center View
  • Working with Company Reports
  • Working with Customer Reports
  • Working with Vendor Reports
  • Working with Memorized Reports
  • Working with Accountant & Taxes Reports

Managing Employees

  • Payroll Subscription Options
  • Setting Up Payroll
  • Adding Employees
  • Creating & Using Timesheets
  • Preparing Paychecks
  • Paying Payroll Liabilities

Working with Credit Cards

  • Creating a Credit Card Account
  • Entering Credit Card Charges & Credits

Loans & Liabilities

  • Entering a Loan Liability
  • Paying a Loan Liability

Reconciling Accounts

  • Beginning Reconciliation
  • Reconciling Bank Accounts, Credit Cards & Loans

Online Banking

  • Setting Up Online Banking
  • Downloading Transactions
  • Working with the Two Views

What's New in QuickBooks 2012

  • The New Calendar Feature
  • Formatting Reports with Microsoft® Excel Worksheets
  • Memorizing Transactions
  • Attaching & Storing Documents in the Documents Center
  • Entering Batched Timesheets for Multiple Employees or Vendors

Finalizing Your Accounting

  • Understanding Account Finalization
  • Verifying Account Reconciliation & Account Classification
  • Verify Class Tracking Reports & Making Journal Entries
  • Setting a Closing Date Password
  • Closing Credits
  • Entering a Loan Liability
  • Paying a Loan Liability